1. Deposit Policy and Material Selection Finality

All deposits paid to the Company are strictly non-refundable, regardless of scheduling, material delays, or client-initiated cancellations. Deposits secure material procurement, labor allocation, and scheduling in advance of project commencement.

Furthermore, all material selections—once communicated by the Client via any written or verbal channel, including but not limited to SMS, email, or phone call—shall be deemed final. Upon such selection, the Company is authorized to proceed with ordering, reserving, or installing the chosen materials.
Any request for alteration or substitution after confirmation may be denied or subject to a change order, additional charges, and supplier restocking fees if applicable.

2. Payment Terms and Progress Billing

The Company reserves the right to issue partial or progress invoices at its discretion throughout the duration of the project. Up to 90% of the total contract value may be billed prior to final completion.
The remaining 10% becomes immediately due upon project completion and inspection by the assigned project manager or Company representative. Final payment must be received prior to the release of the installation team from the site, unless otherwise agreed in writing.

For clients using our financing program, a signed release form is required to initiate work and authorize payment disbursements.

3. Material Overages and Waste Allowance

A 10–15% material overage allowance is calculated into all estimates to account for cuts, breakage, and layout variability. All surplus material remains the Client’s property.
Efficient material usage or lower-than-expected waste does not entitle the Client to a refund, credit, or price adjustment, as every project’s material demands are subject to site-specific variables.

4. Acceptance of Estimate

By approving an estimate—via signature, deposit, or digital platform—the Client agrees to the full terms, scope, pricing, and project structure outlined therein.

5. Rescheduling and Delay Penalties

If the Client reschedules after project confirmation, a surcharge of up to 15% of the total contract value per day may apply. This compensates for reallocation of crews, material handling, and logistical disruptions.

6. Site Access Requirements

The Client is responsible for ensuring uninterrupted access to the job site throughout all scheduled workdays. This includes:

• Up to one designated and accessible parking space for all scheduled workdays and material deliveries

• Clear, unobstructed access to the work area (including removal of personal items)

• Operational utilities, including lighting, electrical power, and climate control

In the case of condominiums or multi-unit buildings, the Client is responsible for obtaining elevator bookings and any necessary approvals. The Company reserves the right to apply additional fees for any delays or access-related disruptions.

7. Material Sales and Finality of Orders

All materials supplied by the Company are considered final sale, including but not limited to trims, stair components, and special-order products.
If a return is accepted by the Company at its sole discretion, such acceptance must be granted in writing. Approved returns may be subject to a restocking fee of up to 35%, along with any applicable handling or supplier charges.

8. Discovery of Concealed or Latent Conditions

The Company is not liable for any hidden or unforeseen site conditions not observable during the initial consultation, including but not limited to subfloor damage, mold, or significant leveling discrepancies. If discovered, the Client will be notified and work will pause until a formal change order is approved. A formal change order constitutes a revised scope of work and adjusted project pricing, which the Client agrees to pay in full.

9. Post-Installation Cleanliness

The Company will leave the site in a broom-swept and orderly condition. However, light construction dust may persist for up to 48 hours. The Company does not perform professional or deep cleaning unless otherwise stated in the contract.

10. Subfloor Preparation and Leveling

Subfloor repairs, leveling compounds, or other remedial substrate work are excluded unless explicitly detailed in the scope. If leveling is found necessary upon removal of existing flooring, the Company will issue a formal change order prior to proceeding.

11. Scope Limitations

Only services explicitly listed in the estimate or invoice shall be performed. Any additional requests must be approved in writing and are subject to additional billing.

12. Trim and Finishing Details

All installed trim or quarter-round will be cut, installed, and caulked as needed. Painting or staining of trim is excluded unless specified and remains the Client’s responsibility.

13. Timeline Expectations and External Delays

The Company will provide an estimated timeline, but shall not be held responsible for delays arising from factors beyond its control, including but not limited to weather conditions, material delays, labor availability, or traffic.

14. Furniture and Property Handling

Unless explicitly stated in the written scope of work, the Company does not move furniture or personal belongings. If furniture moving is included in the estimate or invoice, the following terms apply:

• The Client assumes full responsibility for all small and general household items, including but not limited to: lamps, electronics, décor, artwork, plants, vases, loose shelving contents, and small tables.

• The Company may assist with large furniture items such as: sofas, beds, dining tables, dressers, bookshelves, hutches, and wardrobes, but will not be liable for any damages.

• All furniture must be emptied prior to movement. Any damage caused to items not properly emptied or prepared will be the Client’s responsibility. The Company reserves the right to decline the movement of any item deemed unsafe, overly fragile, or at risk of damage.

15. Parking Provisions for High-Density Residences

In condominiums or buildings with restricted access, the Client must provide up to one dedicated parking space for the crew. Any parking costs or tickets due to lack of designated access will be invoiced to the Client.

16. Project Booking and Deposit Requirements

A 40% deposit is required to reserve project dates and initiate material orders. The Company will not commence procurement or scheduling until the deposit has cleared. Stock and labor availability are not guaranteed until the deposit is received.

17. Payment Delinquency

Any invoice overdue by more than 7 calendar days will incur a 5% daily late fee. The Client is liable for any associated legal, interest, or collection costs required to recover payment.

18. Installation Warranty

The Company offers a two-year limited warranty on installation workmanship. This does not extend to product defects, environmental damage, normal wear and tear, or misuse.

19. Manufacturer Warranty Disclaimer

Product warranties are the responsibility of the respective manufacturers. The Company will assist with claim documentation but does not guarantee any manufacturer response or coverage.

20. On-Site Conditions and Client Obligations

The Client must ensure the job site is safe, free of hazards, and ready for work. The Company reserves the right to pause work and issue a change order for any unanticipated obstructions or unsafe conditions.

21. Cancellation Terms

Once a project is confirmed and materials have been ordered, cancellations are not permitted except in cases of written mutual agreement. No refunds will be issued for materials purchased, labor scheduled, or work completed. Suppliers do not issue refunds, and the Client remains liable for all associated costs.

22. Change Management

All changes to scope, materials, or schedule must be submitted in writing to [email protected]. Verbal requests will not be honored under any circumstance.

23. WSIB & Insurance Coverage

The Company maintains general liability insurance. WSIB registration is not legally required for all businesses in Ontario and may not apply. Proof of insurance is available upon request. The Client is not liable for workplace injuries involving Company personnel.

24. Regulatory Compliance & Permits

The Client is responsible for securing any necessary permits, permissions, or condo board approvals unless otherwise stated. All work is conducted in compliance with the Ontario Building Code and related provincial regulations.

25. Product Suitability & Warranty Scope

The Client is solely responsible for choosing materials suited to the space and use-case (e.g., residential vs. commercial). The Company disclaims liability for product failure due to inappropriate selection. Manufacturer warranties apply as issued.

26. Governing Law

This Agreement is governed by the laws of the Province of Ontario. Any legal proceedings shall be conducted exclusively in Ontario courts. Applicable provincial consumer rights shall be upheld where relevant.

27. Pricing and Market Conditions

The Company operates independently within a free and competitive market and reserves the right to establish its own pricing for all services and materials. Rates are determined based on project scope, logistics, skill level, risk, scheduling, and market conditions.
The Client acknowledges that the Company is not obligated to align its pricing with other contractors or industry averages. The Client retains the freedom to compare pricing before proceeding, and by accepting the quotation or invoice, agrees to the rates presented without reservation.

28. Lien Rights and Non-Payment

In accordance with the Construction Act of Ontario, the Company reserves the right to file a lien against the property where Services were performed if full payment is not received within the agreed-upon timeframe. This legal mechanism secures the Company’s entitlement to unpaid amounts and may be exercised without further notice. All associated legal costs shall be recoverable from the Client.

29. Non-Interference During Work

The Client shall not interfere with, alter, or direct others to interact with any part of the ongoing work during scheduled workdays. This includes moving tools, handling materials, or performing any installation tasks themselves. Unauthorized interference may result in immediate suspension of work, voiding of the warranty, and additional service charges at the Company’s discretion.

30. Financial Communications

All invoices, receipts, and financial documentation will be provided via email or through the Company’s official accounting platforms (Jobber and WaveApps). It is the Client’s responsibility to ensure accurate contact information is supplied. No alternative platforms or third-party tools will be used unless expressly agreed in writing.

31. Conduct and Respect Policy

22FLOORING CORP. maintains a strict zero-tolerance policy for disrespectful, aggressive, or inappropriate behavior directed at its workers, subcontractors, or representatives. All clients and individuals present at the job site are expected to maintain a courteous and professional manner at all times.
Any behavior deemed abusive, harassing, or disrespectful may result in immediate suspension or termination of the project at the sole discretion of the Company. In such cases, the Client remains fully responsible for all contractual payments and work completed to date. No refunds will be provided under these circumstances.

32. Feedback and Public Commentary

22FLOORING CORP. values transparent communication and client satisfaction. If any concerns arise during or after project completion, the Company strongly encourages clients to reach out directly so matters may be resolved in a timely and respectful manner.
Where a project has been completed and accepted in writing or through final payment, the Company considers the contract fulfilled.
The publication of knowingly false, defamatory, or misleading public statements—whether online or in any public forum—may be subject to legal review under applicable defamation laws. The Company reserves the right to take appropriate action to protect its reputation and the integrity of its personnel.

33. Estimating Limitations and Reconciliation of Quantitative Discrepancies

The Client hereby acknowledges and accepts that all estimates, proposals, or quotations issued by the Company are inherently provisional and prepared in good faith based on accessible site data, verbal disclosures, surface measurements, and conditions known or represented at the time of assessment. Given the variable and often concealed nature of construction environments, as well as the practical limitations associated with field measurement and pre-demolition access, the Company shall not be held to a standard of absolute precision in its initial quantity takeoffs, square footage assessments, or material forecasts.

Accordingly, in the event that measurable discrepancies emerge between the estimated scope and the actual conditions encountered during execution—whether due to dimensional variances, obstructions, architectural deviations, or inadvertent human miscalculation—the Client expressly agrees that:
(i) such deviations shall not constitute error, negligence, or misrepresentation on the part of the Company;
(ii) the Company shall be entitled to issue a supplemental invoice or formal change order reflecting the corrected quantities or scope; and
(iii) the Client shall remit payment in accordance with the revised figures, subject to the same payment terms outlined in this Agreement.

By consenting to this clause, the Client affirms their understanding that construction quoting is inherently susceptible to dynamic factors, and agrees to act in good faith in resolving any necessary post-quote reconciliation.

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Contact Information

For all inquiries or clarification regarding this Agreement, please contact [email protected] or call (416)-829-9519 prior to signing or accepting your estimate.
If you have any additional questions or need further assistance, you may reach us at [email protected] or call (416)-829-9519.

We thank you for your business and for choosing 22FLOORING CORP.